Shipping Policy
🌍 Shipping Coverage
We offer worldwide shipping with the following rates:
- Orders under $35: Standard shipping fee of $10.
- Orders over $35: Free standard shipping.
🚚 Order Processing & Dispatch
- Processing time: Orders are processed within 1-3 business days.
- A shipping confirmation email will be sent once your order has been dispatched.
- Estimated delivery time: 7-15 business days, subject to potential delays due to customs clearance or logistics disruptions.
- If you do not receive a shipping confirmation within 7 business days, please contact us at info@pupphub.com.
📦 Estimated Delivery Time
- Processing time: 1-3 business days.
- Shipping timeframe: 7-15 business days (an additional 5 business days may be required for remote areas).
- If your order has not arrived within 4 weeks, please reach out to us, and we will coordinate with our logistics partners to resolve the issue.
❌ Lost or Delayed Shipments
- Once dispatched, shipments are handled by third-party couriers, and delivery timelines may vary.
- If your package is significantly delayed or deemed lost, we will assist in locating it and, if necessary, provide a resolution, which may include a refund or replacement.
🎄 Holiday Shipping Advisory
- To ensure delivery before Christmas, orders must be placed by December 1st.
- Orders placed after December 1st cannot be guaranteed for pre-Christmas delivery, and refunds will not be issued for delayed arrivals.
📩 For any inquiries, please contact our support team at info@pupphub.com. We are happy to assist you.